Refund & Cancellation Policy

You may cancel a request, booking or order at any time before work, procurement or shipping arrangements have begun, by contacting us at hello@jivuco.online or on WhatsApp +1 (825) 787-0287. Please quote your name, phone number and order or reference details.

Once we have started work, purchased goods, paid a supplier deposit, or booked cargo or logistics on your behalf, cancellation may no longer be possible in full — see the sections below.

Refunds may be available in the following situations:

• You cancel before any work, purchase or booking has been made on your behalf.
• We are unable to deliver the agreed service and cannot offer a reasonable alternative.
• A payment was made in error, duplicated, or for the wrong amount.
• Any other case where we agree a refund is appropriate, acting fairly and reasonably.

Approved refunds are made to the original payment method where possible, or by bank transfer to an account in your name.

Jivu&Co often coordinates independent third-party providers — for example, shipping companies such as 3BROTHERS CARGO, suppliers, or skilled professionals. Where a third-party has already incurred costs on your behalf, those costs may be non-refundable or subject to the third party's own refund terms. Examples include:

• Goods already purchased from a supplier for your order.
• Supplier deposits that the supplier does not return.
• Cargo space, freight or handling already booked or paid for.
• Work already completed by a skilled worker or professional.

Where a third party offers a partial refund, we will pass the refunded amount on to you, less any costs already incurred.

Shipping, freight, clearing and logistics charges are quoted by third-party providers as indicative or supplier-quoted estimates. Once a shipment has been booked, handed over to a carrier, or is in transit, shipping charges are generally non-refundable.

Customs duties, port charges, demurrage and government levies are set by third parties and authorities, and are not refundable by Jivu&Co. Delays caused by customs, ports, weather or carriers do not by themselves entitle you to a refund of shipping charges.

For sourcing and procurement jobs, we may pay a deposit to a supplier to secure your goods. Supplier deposits are only refundable to the extent the supplier returns them. We will always tell you before committing a non-refundable deposit.

Bank transfer charges, card/payment-processor fees and currency-conversion costs are charged by financial institutions and are generally non-refundable. Where a refund is approved, it may be made net of such fees already incurred.

To request a cancellation or refund:

1. Email hello@jivuco.online or WhatsApp +1 (825) 787-0287 with the subject "Refund request".
2. Include your full name, phone number, the service or order details, payment evidence (receipt or transfer reference) and the reason for your request.
3. We will acknowledge your request and investigate, including confirming any third-party costs already incurred.
4. We will confirm the outcome and any refund amount in writing.

We aim to acknowledge refund requests within 2 business days and to decide on them within 7 business days. Where a refund depends on a third-party provider returning funds (for example, a supplier or shipping company), the timeline may be longer and depends on that provider.

Once approved, refunds are typically processed within 5–10 business days, depending on your bank or payment method. We will keep you informed throughout.

If you disagree with a refund decision, contact us and we will review it fairly. Our Terms & Conditions explain how disputes are handled. Nothing in this policy removes any rights you have under Nigerian law.

Questions about cancellations or refunds — JIVU & CO (CAC Business Name Registration No. 7626963, No. 1 Opp. Marian Market, Calabar Municipality, Cross River State, Nigeria):
Email: hello@jivuco.online
WhatsApp / Call: +1 (825) 787-0287 / +234 906 345 3280