Privacy Policy

Depending on how you use the website and our services, we may collect:

• Contact details — name, phone number, email address and WhatsApp number.
• Request details — information you provide in enquiry, quote-request, shipping-estimate, subscription and provider-application forms (including job descriptions, locations and budgets).
• Location information — addresses or locations you type or select, for example for service delivery or shipping.
• Provider application data — for artisans and providers: skills, experience, portfolio photos and verification details.
• Account data — email address and sign-in details if you create an account.
• Technical data — IP address, browser type, device information and pages visited, collected automatically when you browse the site.
• Communications — records of emails, WhatsApp messages and calls with us.

We use your information to:

• Respond to enquiries and provide quotes for services you request.
• Match you with suitable skilled workers, service providers or logistics partners.
• Coordinate sourcing, shipping and trade services on your behalf.
• Create and manage your account, and verify providers before listing them.
• Send you service updates, and — where you subscribe — market intelligence and newsletters (you can unsubscribe at any time).
• Improve our website, services and customer experience.
• Prevent fraud, enforce our terms and comply with legal obligations.

We do not sell your personal information to anyone.

Jivu&Co works with independent third-party providers to fulfil requests. Where necessary to fulfil your request, we share the relevant details — for example, your name, contact number, delivery address and shipment contents with a shipping provider such as 3BROTHERS CARGO, or your job description and location with a skilled worker we connect you with.

These providers are independent businesses and are responsible for their own handling of your information once it is in their hands. We share only what is reasonably needed to deliver the service you asked for.

We also use trusted service providers for website hosting, data storage, email delivery, maps and analytics, who process data on our behalf under appropriate safeguards. We may disclose information where required by law or to protect our rights and safety.

Our website uses cookies and similar technologies to keep the site working (for example, remembering your sign-in session) and to understand how visitors use the site so we can improve it. Analytics data is generally aggregated and does not identify you personally.

You can control or delete cookies through your browser settings. Blocking some cookies may affect how the site functions.

We take reasonable technical and organisational measures to protect your information, including secure (HTTPS) connections, access controls and restricted access to personal data. However, no method of transmission or storage on the internet is completely secure, and we cannot guarantee absolute security.

Please keep your sign-in codes and links private, and contact us immediately if you believe your account or information has been compromised.

We keep personal information only for as long as needed for the purposes described in this policy — for example, to provide services, maintain business records, resolve disputes and meet legal or accounting requirements. When information is no longer needed, we delete or anonymise it.

You may ask us to delete your information at any time (see "Your rights" below), subject to records we must keep by law.

Subject to applicable law, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Object to, or restrict, certain processing of your information.
• Withdraw consent where processing is based on consent (for example, unsubscribe from marketing emails).
• Lodge a complaint with the Nigeria Data Protection Commission (NDPC).

To exercise any of these rights, email hello@jivuco.online. We will respond within a reasonable time.

Some of our service providers (for example, hosting, email and shipping partners) may be located outside Nigeria, including in China for cargo coordination. Where information is transferred across borders, we take reasonable steps to ensure it is handled securely.

Our services are intended for adults and businesses. We do not knowingly collect personal information from children under 18. If you believe a child has provided us information, contact us and we will delete it.

For any privacy question, request or complaint, contact us at hello@jivuco.online or WhatsApp +1 (825) 787-0287.

JIVU & CO — CAC Business Name Registration No. 7626963. Principal place of business: No. 1 Opp. Marian Market, Calabar Municipality, Cross River State, Nigeria.

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with its "Last updated" date. Significant changes will be highlighted on the website or communicated by email where appropriate.